Privacy Policies
Privacy & Cookie Notice
1. About this Notice
This Privacy and Cookie Notice provides information on how Dekima Brands collects and processes your data when you visit our website or mobile applications.
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2. The data we collect about you
We collect your data to provide and continually improve our products and services.
We may collect, use, store, and transfer the following different kinds of personal data about you:
· Information you provide to us: We receive and store the information you provide to us including your identity data, contact data, delivery address, and financial data.
· Information on your use of our website and/or mobile applications: We automatically collect and store certain types of information regarding your use of Dekima Brands including information about your searches, views, downloads, and purchases.
· Information from third parties and publicly available sources: We may receive information about you from third parties including our carriers; payment service providers; merchants/brands; and advertising service providers.
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3. What about Cookies?
A cookie is a small file of letters and numbers that we put on your computer if you agree.
Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us to provide you with an enhanced browsing experience. For example, we use cookies for the following purposes:
· Recognizing and counting the number of visitors and seeing how visitors move around the site when they are using it (this helps us to improve the way our website works, for example by ensuring that users can find what they are looking for).
· Identifying your preferences and subscriptions e.g. language settings, saved items, items stored in your basket, and Prime membership; and
· Send ing you newsletters and commercial/advertising messages tailored to your interests.
Our approved third parties may also set cookies when you use our Website. Third parties include search engines, measurement, and analytic services providers, social media networks, and advertising companies.
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4. How we use your data
We use your data to operate, provide, develop and improve the products and services that we offer, including the following:
· Registering you as a new customer.
· Processing and delivering your orders.
· Managing your relationship with us.
· Enabling you to participate in promotions, competitions, and surveys.
· Improving our website, applications, products, and services
· Recommending/advertising products or services that may be of interest to you.
· Complying with our legal obligations, including verifying your identity where necessary.
· Detecting fraud.
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5. How we share your data
We may need to share your data with third parties for the following purposes:
· Sale of products and services: To deliver your products and services purchased on our website from third parties, we may be required to provide your data to such third parties.
· Working with third-party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
· Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
· Detecting fraud and abuse: We release accounts and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with the law.
When we share your data with third parties we:
· require them to agree to use your data following the terms of this Privacy and Cookie Notice, our Privacy Policy, and under the law; and
· only permit them to process your data for specified purposes and per our instructions. We do not allow our third-party service providers to use your data for their purposes.
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6. Data security
We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an authorized way, altered, or disclosed.
In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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7. Your legal rights
The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during your relationship with us.
Under certain circumstances, you have rights under data protection laws concerning your data, including the right to access, correct, or erase your data, object to or restrict the processing of your data, and unsubscribe from our emails and newsletters.
TERMS OF SALE
​1.0. THESE TERMS AND CONDITIONS
1.1. These website terms of sale set out the basis on which we supply our products to you via the website www.dekimabrands.co.ke.
1.2. When you buy something from our Site, you demonstrate that you accept these Supply Terms and that you agree to abide by them.
1.3. Please take some time and read these Supply Terms carefully before you place your order. You will find out who we are, how we provide products to you, how we can change or end our contract with you, what to do if there is a problem and lots of other important information.
1.4. If for any reason you do not agree to these Supply Terms, you must not purchase products from our Site.
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2.0. INFORMATION ABOUT US
2.1. Our Site is owned and operated by Dekima Brands Limited (under the trading name of Yakima Brands) ( “we”, “us” or “our”). We are a company incorporated in Kenya, Machakos Town, 90100. Our office address is 90100, Machakos Town, Kenya.
2.2. You can contact us using the following email address: dekimabrands@gmail.com
2.3. Unless we notify you otherwise at the time of purchase, any Product only Men outfits and Accessories are sold and supplied. This is operated at Dekima Brands.
2.4. If we need to contact you for any reason we will do so by phone, email, or post to the number or address that you provided in your order. When we say “writing” or “written” in these Supply Terms, this includes emails.
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3.0. OUR CONTRACT WITH YOU AND THE ONLINE CONSULTATION PROCESS
3.1. After you have placed your order we will email you to confirm that we have received your order.
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OTHER PRODUCTS
3.2. If we are unable to accept your order, we will let you know and you will be refunded in full through any payment method. We cannot accept your order if the ordered product details lack important details or inappropriate information like a force email address. Sometimes we also cannot accept orders because the product is out of stock, because of unexpected limits on our resources, because we have noticed an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.
3.3. Refunds take up to 10 working days.
3.4. Products are delivered free within Machakos only. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
3.5. Your transaction may be subject to SCA (Secure Customer Authentication) when you purchase from us, this is at our discretion until regulations are confirmed and enforced. Any transactions related to recurring orders, or new orders with the same details, will not use SCA if the original payment was taken without it.
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SERVICES PROVIDED BY THIRD MERCHANDISING
3.6 Dekima Brands has no liability for any claims, injuries, loss, harm, and/or amends arising from and/or in any way related to any interactions or dealings with third-party Merchandising.
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4.0. OUR PRODUCTS
4.1. The images on our Site are for illustrative purposes only. Your product may vary slightly from the Site images.
4.2. All products shown on our Site are subject to availability.
4.3. On receiving your order, and before using any product, you should carefully read any information which accompanies the product (including Size, Label, and manufacturer’s guidelines) and you acknowledge and agree that you will only use the product following such information. Any failure to follow such information is at your own risk.
5.0. YOUR RIGHTS TO MAKE CHANGES
If you want to make any changes to your order please get in touch. If the change you have asked for is possible we will let you know about any changes we need to make to the price of the order, the timing of delivery, or anything else which is different as a result of the change. We will also check whether you want to go ahead with the order on this basis. If we cannot make the change or you are not happy with the consequences of making the change, you may want to end the contract (see paragraph 6).
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6.0. HOW WE WILL PROVIDE THE PRODUCTS
6.1. Our delivery charges are set out on the Site.
6.2. During the order process we will let you know when we will provide the products to you or we will contact you with an estimated delivery date.
6.3. You agree that a signature will not be required on receipt of delivery and that you are happy for products to be posted through the letter box at the delivery address. You confirm that there are no animals or young children at the delivery address. If no one is available at your address to take delivery and it is not possible to post the parcel, either leave you a note informing you how to rearrange delivery.
6.4. If our supply of the products to you is delayed by any event that is outside our control, then we will let you know as soon as possible, but we are not responsible for delays that are outside our control.
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LATE DELIVERY
6.5. If we miss the delivery deadline then you can treat the contract for the sale of the product as an end if either (a) we have refused to deliver the products; or (b) you told us, before we accepted your order, that delivery before the delivery deadline was essential.
6.6. If you do not wish to treat the contract as terminated, or do not have the right to do so under paragraph 6.5, you can set a new, reasonable deadline for delivery.
6.7. If you do decide to treat the contract as at an end under paragraph 6.5 you can cancel your order for any of the products or reject products that have been delivered. You also have the option of rejecting or can cancel the order for some of the products. When you have let us know we will then refund any sums you have paid to us for the canceled products (including any delivery charges). If the products have already been delivered to you, you must post them back to us within 15 days or allow us to collect them from you. We will pay the costs of postage or collection. Please email us at dekimabrands@gmail.com or a return label or to arrange a collection.
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FAILED DELIVERY
6.8. If no one is available at your address to take delivery the courier may, according to their policies, either leave you a note informing you how to rearrange delivery at a cost. Where the parcel is taken to the delivery depot, if you do not then either collect the products from a delivery depot or contact us to re-arrange delivery we will contact you for further instructions and details (including details of any additional delivery costs). If we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 6 (Our rights to end the contract) will apply.
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OWNERSHIP
6.9. The product(s) will be your responsibility either from the time of delivery to the address you gave us or at the time of collection from us. You own the product(s) once we have received payment in full following acceptance of the order.
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SUSPENDING THE CONTRACT
6.10. We may have to suspend the supply of a product to:
6.10.1. manage a technical problem or make minor technical changes; or
6.10.2. make any required updates to the product to reflect changes in relevant laws and regulatory requirements.
6.11. We will contact you to tell you we will be suspending the supply of the product. You may contact us to cancel your order if we suspend it, or tell you we are going to suspend it, for more than 30 days. We will refund any sums you have paid in advance for the product.
6.12. If you do not pay us for the products when you are supposed to (see paragraph 11.2) and you still have not paid us within 10 days of us reminding you to do so, we may suspend the supply of the products until you have paid us any outstanding amounts. We will let you know if we do suspend the supply of the products.
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7.0. YOUR RIGHTS TO END THE CONTRACT
7.1. Your rights if you decide to end the contract with us will depend on what product you have bought if there is anything wrong with it, how we are performing our obligations, and at what point you decide to end the contract:
7.1.1. if you want to end the contract because of something we have done see paragraph 7.2;
7.1.2. if you have just changed your mind about the product, see paragraph 7.3. For safety reasons, we do not accept returns of delivered Products after 5 days;
7.1.3. if what you have bought is faulty or does not match the description provided online you may have a legal right to end the contract, get the product repaired or replaced, or get some or all of your money back, see paragraph 10;
7.1.4. Canceling the order, see paragraph 7.4.
7.2. Is it something we have done? If you end the contract for one of the reasons described below, it will end immediately and you will be refunded in full for any products that have not been provided. You may also be entitled to compensation. The reasons are:
7.2.1. we have told you about a change to the Supply Terms to which you do not agree;
7.2.2. there was an error in the price or product description on our Site and you do not wish to proceed with your order;
7.2.3. we have let you know that the supply of the products may be significantly delayed because of events outside our control;
7.2.4. for technical reasons the supply of the products has been suspended for more than 30 days; or
7.2.5. we have done something which gives you a legal right to end the contract.
7.3. Have you changed your mind? If you are unhappy with the products please do let us know.
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8.0. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
8.1. If you want to end the contract, please let us know by emailing us at dekimabrands@gmail.com
8.2. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us or arrange for a collection. Please email us at dekimabrands@gmail.com for a return label and to be provided with the return address. You must post them back to us at the address provided by us.
8.3. If you are exercising your right to change your mind you must return the products within 14 days of telling us you wish to end the contract.
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COSTS
8.4. You will pay the costs of return:
8.4.1. if the products are faulty or do not match the description provided online; or
8.4.2. if you are ending the contract because of one of the reasons listed in the paragraph “Is it something we have done?”
In all other circumstances (including where you are exercising your right to change your mind) you will be required to pay the costs of return or collection. These charges will be the same as our standard delivery charges.
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REFUNDS
8.5. If you are entitled to a refund, the price paid for the products including delivery costs, will be refunded to you by the same method that you used to pay. We may make some deductions from the price, as described below.
8.6. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products where this was caused by your handling them in a way that would not be permitted in a shop. For example, if you open or damage the product your refund will be reduced. Returned items must be unused and in their original packaging. If we refund you the price paid before we can inspect the products and later discover you have unacceptably handled them, you must pay us an appropriate amount.
8.7. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 30 days from the day on which we receive the product back from you. In all other cases, your refund will be made within 30 days of your telling us you have changed your mind.
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9.0. OUR RIGHTS TO END THE CONTRACT
9.1. We may also end the contract in some situations including if (a) you fail to pay us when payment is due and you still do not make payment within 10 days of us reminding you that payment is due, or (b) you do not allow us to deliver the products to you or collect them from us within a reasonable time.
9.2. If we end the contract in the situations set out in paragraph 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the costs we will incur as a result.
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10.0. IF THERE IS A PROBLEM WITH THE PRODUCT
10.1. Please contact us if you have any questions or complaints about the product. You can email our customer service team at dekimabrands@gmail.com.
10.2. We have a legal duty to supply products that conform to this contract. Legally the products you receive must be as described, they must be fit for purpose and they must be of satisfactory quality.
10.3. There are some exceptions to these legal rights. For information please call 0780666460.
10.4. If you wish to exercise any of these legal rights to reject products, you must either post them back to us or allow us to collect them. You will pay the costs of postage or collection. Please email us at dekimabrands@gmail.com for a return label or to arrange a collection.
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11.0. PRICE AND PAYMENT
11.1. The price of your product will be set out on the order pages when you place your order. We take care to make sure that the price of the product advised to you is correct. However, it is always possible that something may be incorrectly priced. We will contact you if the price you have been given is wrong and ask you whether or not you want to continue with your order.
11.2. We don’t accept payment by any major credit or debit card we only accept Manual payments, Mpesa, and offline payments. You must pay for the products before we dispatch them. If you think a charge is wrong please contact us promptly to let us know.
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12.0. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1. We only supply products for private use. We are not liable for any business losses. If you use the products for any commercial, business, or re-sale purpose we will have no liability to you for any loss or responsible for you in any terms.
12.2. Subject to clause 12.4, our maximum liability to you concerning any order for products will be the amount equal to the price of the products you have ordered from us.
12.3. We are not responsible for any loss or damage that is not foreseeable.
12.4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
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13.0. WRITTEN COMMUNICATION
Applicable law requires that some of the information or communications we send to you should be in writing. When using our Site, we will contact you by e-mail or provide you with information by posting notices on our Site. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
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14.0. OTHER IMPORTANT TERMS
14.1. We may transfer our rights and obligations under these Supply Terms to another organization.
14.2. Each of the paragraphs of these Supply Terms operates separately. If any of them are deemed unlawful in any court of the relevant authority, the remaining paragraphs will remain in full force and effect.
14.4. If we delay in taking steps against you when you break this contract, that will not mean that you do not have to do what we ask to remedy your breach and it will not prevent us from taking steps against you at a later date.
14.5. These Supply Terms are governed by KENYAN law and you can bring legal proceedings in respect of the products in the Kenyan courts or in the courts of the County in which you live.
14.6. Alternative dispute resolution is a process where an independent body considers both sides of a dispute and helps to resolve it, without having to go to court. If you are unhappy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.